Refund policy

Products Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yellowstonemusicsupplyco@gmail.com. Please note that returns will need to be sent to the following address: 1444 W Hoff Rd. Blackfoot ID 83221

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yellowstonemusicsupplyco@gmail.com.

Customers are responsible for return shipping costs unless the return is due to a shipping error on our part.

Damages and issues

After reception of the product, there is a 48 hour window to notify us of damages or issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items/services

Lesson services are non returnable/refundable, but never expire. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. No refunds or reimbursements for lessons.

Please refer to our terms & conditions for lesson policies.

Exchanges

Refunds

There is a 20% restocking fee for all product returns

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at shelbyraemurdock@gmail.com. No refunds for lesson services will be issued.